- Consolidated Customer Service Center (CCSC)
- AVRS
- Managed Care and Other Organizations
- Medical Assistance Division (MAD)
- MEVS
- Other Agencies
- Utilization Review/Prior Authorization
- Who do I contact regarding most pharmacy services?
- Who do I contact regarding questions involving transportation service?
- For assistance with the CMS/ISD 309 and Children's Medical Services authorization
How do I contact the Consolidated Customer Service Center (CCSC) Help Desks?
Member Help Desk: 1-800-283-4465
Provider Help Desks (includes LTC Help Desk, Waiver Help Desk, IHS Help Desk, Dental Help Desk, HIPAA Help Desk, Provider Enrollment Help Desk and TPL Help Desk):1-800-299-7304
How do I contact the Conduent Point-of-Sale Help Desk?
Pharmacy Point of Sale Help Desk: 1-800-365-4944
What are the Conduent mailing addresses?
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All Claims |
Conduent, Inc. P.O. Box 26500 Albuquerque, NM 87125-6500 |
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Enrollment, Appeals,
Adjustments, TPL and Return & Refund Checks |
Conduent, Inc. P.O. Box 27460 Albuquerque, NM 87125-7460 |
What is the Conduent office physical address?
1720-A Randolph Rd. SE
Albuquerque, NM 87106
AVRS (Automated Voice Response System)
What is the phone number for the AVRS?
(800) 820-6901
Click here for more information on how to use AVRS
Managed Care and Other Organizations
How do I contact the managed care organizations?
Click here for websites and contact numbers
Medical Assistance Division (MAD)
How can I reach MAD by phone?
Main Phone Number: (505) 827-3100
Toll Free Client Information: 1-888-997-2583
Toll Free Client Information on Long Term Care Services: 1-800-432-2080
Fax: (505) 827-3185
Does MAD have a web site?
NM Human Services Department - Medical Assistance Division
P.O. Box 2348
Santa Fe, New Mexico 87504-2348
MEVS (Medicaid Eligibility Verification System)
How can I contact a MEVS vendor?
Please see the contact information on our Vendor Services page :
Other Agencies
How do I contact other agencies involved with Medicaid?
Please see the list below:
NM Department of Health:
Website: https://www.nmhealth.org
Children, Youth, and Families Department (CYFD)
Website: http://www.cyfd.org
Social Security Administration
New Mexico SSA Offices: https://www.ssa.gov/agency/contact
Utilization Review / Prior Authorization
How do I contact Qualis TPA utilization review?
Please see information below:
Qualis Medicaid UR: 1-866-962-2180
Website: Qualis TPA UR
Mailing Address:
Qualis Health
PO Box 20910
Albuquerque, NM 87154-0910
Who do I contact regarding most pharmacy services?
For utilization review questions involving pharmacy services contact:
Medical Assistance Division
P.O. Box 2348
Santa Fe, New Mexico 87504-2348
Telephone: (505) 827-3100
Who do I contact regarding questions involving transportation service?
Medical Assistance Division
P.O. Box 2348
Santa Fe, New Mexico 87504-2348
Telephone: (505) 827-3100
For assistance with the CMS/ISD 309 and Children's Medical Services authorization: