Consolidated Customer Service Center (CCSC)

How do I contact the Consolidated Customer Service Center (CCSC) Help Desks?
Member Help Desk: 1-800-283-4465
Provider Help Desks (includes LTC Help Desk, Waiver Help Desk, IHS Help Desk, Dental Help Desk, HIPAA Help Desk, Provider Enrollment Help Desk and TPL Help Desk):1-800-299-7304

How do I contact the Conduent Point-of-Sale Help Desk?
Pharmacy Point of Sale Help Desk: 1-800-365-4944

What are the Conduent mailing addresses?
 
All Claims
 Conduent, Inc.
P.O. Box 26500
Albuquerque, NM 87125-6500
 
Enrollment, Appeals, Adjustments, TPL and
Return & Refund Checks
 Conduent, Inc.
P.O. Box 27460
Albuquerque, NM 87125-7460

What is the Conduent office physical address?

1720-A Randolph Rd. SE
Albuquerque, NM 87106

AVRS (Automated Voice Response System)

What is the phone number for the AVRS?
(800) 820-6901
Click here for more information on how to use AVRS


Managed Care and Other Organizations

How do I contact the managed care organizations?
Click here for websites and contact numbers


Medical Assistance Division (MAD)

How can I reach MAD by phone?
Main Phone Number: (505) 827-3100
Toll Free Client Information: 1-888-997-2583
Toll Free Client Information on Long Term Care Services: 1-800-432-2080
Fax: (505) 827-3185


Does MAD have a web site?
  • Yes please visit this link Medical Assistance Division which will direct you to the MAD page of the HSD website.
    • What is MAD's mailing address?
    NM Human Services Department - Medical Assistance Division
    P.O. Box 2348
    Santa Fe, New Mexico 87504-2348

    MEVS (Medicaid Eligibility Verification System)
     
    How can I contact a MEVS vendor?
    Please see the contact information on our Vendor Services page :
    Other Agencies

    How do I contact other agencies involved with Medicaid?
    Please see the list below:

    NM Department of Health:
    Website: https://www.nmhealth.org

    Children, Youth, and Families Department (CYFD)
    Website: http://www.cyfd.org

    Social Security Administration
    New Mexico SSA Offices: https://www.ssa.gov/agency/contact

    Utilization Review / Prior Authorization

    How do I contact Qualis TPA utilization review?

    Please see information below:

    Qualis Medicaid UR: 1-866-962-2180
    Website: Qualis TPA UR
    Mailing Address:
    Qualis Health
    PO Box 20910
    Albuquerque, NM 87154-0910
     

    Who do I contact regarding most pharmacy services?

    For utilization review questions involving pharmacy services contact:

    Medical Assistance Division
    P.O. Box 2348
    Santa Fe, New Mexico 87504-2348
    Telephone: (505) 827-3100

    Who do I contact regarding questions involving transportation service?

    Medical Assistance Division
    P.O. Box 2348
    Santa Fe, New Mexico 87504-2348
    Telephone: (505) 827-3100

    For assistance with the CMS/ISD 309 and Children's Medical Services authorization:

  • State office: (505) 476-8868
  • DOH Website
  • Children's Medical Services State Offices