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Full Transition to Electronic Provider Submissions

Effective August 1, 2024, the HCA will transition fully to electronic online provider enrollment submissions and will no longer accept submissions by mail or fax. This means that all applications, updates, revalidations/TADs, and uploading of documents must be submitted by Medicaid providers through the Provider Web Portal only, and paper or faxes will no longer be accepted after July 31, 2024. The following will be effective as of August 1st, 2024:

  • The fax number 866-653-1439, utilized to submit Provider Enrollment documents will be deactivated
  • Provider Enrollment documents received by mail with a post mark after 7/31/2024 will be returned to the provider
Most providers are already seamlessly utilizing the New Mexico Medicaid Portal to electronically complete their enrollments, and nothing will change for them*.*

Upcoming trainings on how Provider Enrollment applications, turn-around documents (revalidation), licenses and updates can be submitted on the portal:
DateTime
Friday, July 26, 202411:00 AM (MT)

ATTENTION: Certain Flexibilities That Were Allowed During the COVID-19 Public Health Emergency Have Ended.

Certain flexibilities that were allowed during the COVID-19 public health emergency have ended, and you may be required to submit documents, such as Licenses or Revalidation, to continue serving Medicaid members. If you have a revalidation due date of 06/01/2021 or older, or a License due date 06/02/2024 or older, and have not submitted required documents, you will be disenrolled from Medicaid. Please submit the required documents by the end of July to avoid being disenrolled. Please contact the Consolidated Customer Call Center at 1-800-299-7304 if you need to check your reverification or license due date. The attached document provides steps in how to review your license expiration date and how to submit your license update.

You can upload your documents using the below link to the web portal:

https://nmmedicaid.portal.conduent.com/webportal/licenseUpload?lastNodeClicked=804

If you are emailing documents, please send to the following email box: NM.Providers@state.nm.us

You can submit your TAD using the below link to the web portal:

https://nmmedicaid.portal.conduent.com/webportal/enrollOnline

For questions or concerns, please contact the Consolidated Customer Service Center at 1-800-299-7304

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Electronic Visit Verification (EVV)

Communication to all providers:

Palco has published several resources to help you with utilizing Electronic Visit Verification (EVV) and ensuring a smooth payroll.

  • For self-directed employees: Please ensure Palco has the most up to date Direct Deposit and W4 withholding information! You can update these at any time by submitting a Pay Selection Form or 2021 W-4 located on the Palco website. We highly encourage everyone to sign up for Direct Deposit or request a free Money Network Card to ensure fast and seamless payments. In addition to these forms, you can find the Payroll Resources Flyer with helpful information on ensuring your payroll is correct and accurate with Palco https://palcofirst.com/new-mexico/ to ensure that you are receiving stubs on time, please make sure your address is updated in Focos.
  • For self-directed vendor providers: Please ensure that you are submitting a Vendor Payment Request (VPR) to the EOR to ensure timely review and payment.
  • For DDW and Supports Waiver agency providers: Please see https://palcofirst.com/new-mexico/

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Public Charge Rule


The federal government has finalized a revised and expanded public charge rule that may impact immigrants' applications for visas, permanent residency or admission to the United States. The new rule is effective Feb. 24, 2020.

https://www.hsd.state.nm.us/LookingForAssistance/public-charge-rule.aspx.

The new versions of the applications are posted here.